didn't receive product sent to wrong address
Resposta do fornecedor:
We shipped the goods to the address specified in the order. And the goods were delivered to the delivery address of the order.
Before the shipment of the goods, you did not inform us in advance that your address needed to be modified.
We also helped you notify the logistics provider after the goods were shipped if they could modify the new shipping address for us.
The logistics provider stated in the reply that the goods have been extracted and transferred, and cannot be modified anymore.
If you need to modify the address, you need to notify us as soon as the goods are shipped. Instead of informing us of the need to modify the address only after the goods have been picked up.
The above is the explanation of the order problem.
26 Aug 2025